Coordinator Customer Service Import

Job description

ABOUT THE ROLE: At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Coordinator of Sales Steering Imports, you will coordinate sales efforts to maximize both volume and contribution levels in the export and import trades and drive customer performance, quality, and satisfaction. In close alignment with the Trade Management department, you will establish new business opportunities and acceptable rates for customers that meet and exceed expectations. Responsibilities: necessary. - Provide full customer service on all inbound questions including arrival information, charges due, delivery location of cargo and information on Bill of Lading and Manifest to consignee. - Adhere to PREX, Process Excellence, as available in HIP. - Prepare Customs Manifests and Freight Manifests where applicable. - Collaborate with GSC Global Service Centers on import document preparation and release as required. - Capture any import disputes communicated directly by customer or GSC. - Review and attend to any queries presented by GSC Global Service Center regarding import cargo issues. - Commu...