Assoc IT Support Specialist

Job description

Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description: Shift: M-F 10:00 AM - 7:00 PM CT The Help Desk Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include providing software support, basic troubleshooting, and incident management documentation in a call center environment. (* denotes an “essential function”) - Provide phone support to end-users for common office software applications. - Software applications supported include: MS Word, MS Excel, MS Outlook, LegalKEY, Windows OS, CrowdStrike, BitLocker, SharePoint - Expert knowledge and ability to troubleshoot MS Word including macros and advanced formatting tools. - Recommend or perform actions t...