Guest Services Agent l Aloft Portland Airport at Cascade Station

Job description

Job Summary: - Balance rooms and room inventory daily. - Post and balance charges and settlements in a timely and efficient manner. - Maintain files and reset the systems for next day operations. Summary of Essential Job Functions: - Must have a flexible schedule and is able to work evenings, weekends, and holidays - Approach each guest interaction with the mindset of exceeding guest expectations. - Embrace the Aloft culture personifying it in daily interactions with guests and Talent alike. - Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate. - Help create an energized environment as a participating member of Aloft Talent. - Promote the Aloft guest loyalty program providing recognition and benefits to all present members. Describe member benefits to non-members with the goal of enrollment. - Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide room keys and hotel information to guests. - Verify and imprint credit car...