Service Support Specialist

Job description

The Service Support Specialist plays a critical role in ensuring efficient, reliable, and high‑quality service delivery. This position coordinates field service activities, supports technical teams, and works closely with commercial, operational, and customer‑facing stakeholders to ensure smooth service execution and a strong customer experience. This role is ideal for someone who values structure, ownership, and coordination and enjoys working in a fast‑paced service environment. Responsibilities / Tasks: Service Planning & Coordination: - Coordinate workflows across Technical Service, Workshop, and Spare Parts operations. - Support daily and weekly field service planning in collaboration with Service Managers. - Schedule field service activities and ensure customer confirmations . - Create, manage, and track service requests, tickets, and reports via CRM systems. - Monitor periodic maintenance schedules and ensure timely follow‑ups. - Provide operational support to Global Marine Hub activities. Systems, Reporting & Administration: - Prepare and monitor monthly capacity, utilization, and vehicle tracking reports (e.g., Arvento). - Record working hours and overtime tracking in SAP...