Automotive Service Advisor

Job description

A Day in the Life: Remote position on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm *Ability to work REMOTE – Required to be located in the surrounding Fort Lauderdale area, and able to travel to our Fort Lauderdale office for your first week of training * The hourly rate for this opportunity is $23/hr. What You’ll Do: - Ensure vendors are performing requested repairs at agreed upon pricing. - Reviewing a wide range of vehicle repair requests. - Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM. - Handle repair disputes with national account vendors. - Validating parts pricing and labor times. - Guarantee vehicle repairs adhere to company policies and address safety concerns. - Efficiently drive down vendor cycle time to minimize out of service days. - Handle phone calls related to vehicles experiencing extensive down time. - Adhere to goal setting metrics for all job functions. - Review vehicle repairs. - Handle phone calls, emails, and chats. - Working behind a desk. - Available to flexible schedule to support business needs that may require working weekends b...