Product Manager (CJE) Cards Transactions and Card Usage – Retail Payments

Job description

Product Manager (CJE) Card s Transactions and Card Usage – Retail Payments Cards power everyday life—and at ING, they power growth. Every tap, swipe, and online payment is a moment where customers trust us. Payments are ING’s most frequent touchpoint with millions of people, and cards sit right at the centre of that experience. With billions of transactions each year, cards are a key growth driver within Retail Payments. Customer expectations are rising fast, and we are investing heavily in smarter, simpler, and more valuable card experiences that truly make a difference—for our customers and for our commercial results. As a Customer Journey Expert (CJE) Cards Transactions and Card Usage , you shape how customers experience debit and credit cards across countries. You take ownership of meaningful parts of the journey and turn customer insights, data, and business goals into concrete improvements. You help define propositions, set priorities, and deliver changes that customers genuinely notice—making a real impact on how millions of people pay every day. Your role: You own and improve the journeys for card transactions or features end‑to‑end: from understanding customer needs and co...