Customer Operations Adviser

Job description

We are working closely alongside a local authority in Elmbridge t o assist with the appointment of a Customer Operations Adviser on a 3 - months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay : £16.06- £21.00 per hour Summary: As a Customer Operations Adviser , you are the primary point of contact for the residents of Elmbridge. You play a pivotal role in maintaining the council's reputation by delivering high-quality, empathetic, and efficient service across all communication channels. The focus of this role is achieving "first-point-of-contact" resolution, handling both straightforward administrative tasks and complex financial processes, and providing dedicated support to vulnerable members of the community. Qualifications: Essentials: -  Provide high-quality service in line with the Council's standards, taking full ownership of enquiries to resolve them at the first point of contact. - Communicate with residents, partners, and internal departments in a constructive, professional, and positive manner. - Assist in achieving collection rate targets to maximise council income through strict adherenc...