Real Time Analyst

Job description

Real Time Analyst Newcastle, United Kingdom: Reporting to: Senior Patient Support Manager Remuneration: £35,000: Contract Type:  Permanent/ Full time - 40hours per week Location: Psychiatry UK, Patient Help & Support Centre, Newcastle upon Tyne, UK Closing Date for applications: Wednesday 29th April 2026* About Us: Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care. A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference. The Real Time Analyst plays a critical role in ensuring the Patient Help & Support Centre runs smoothly and efficiently. By balancing customer demand, agent availability, and service level targets, this role keeps operations aligned and responsive throughout the day. Combining proactive workforce planning with r...