技术服务工程师

Job description

技术服务工程师 5-6K AUD/month Sydney、Adelaide、Brisbane、Sulu、Mandalay Full-time Energy / Mining / Environmental protection / Agriculture, forestry, animal husbandry and fishery Bachelor's degree or above 1-3 years Responsibilities• Remote Support: Provide technical assistance to customers via phone and email. Utilize customer complaint software to track and manage issues, promptly responding to customer requests. Remotely monitor system performance to ensure the proper operation of energy storage systems. Qualifications• Bachelor's degree or higher in Electrical Engineering, Energy Engineering, or a related field Apply - Fault Analysis and Reporting: Gather and analyze data related to system faults to identify potential issues and trends. Prepare detailed fault analysis reports for internal team reference and provide improvement suggestions. - Compile and Summarize Product Quality Issues: Collect product requirements and feedback on quality issues, and communicate this information to the quality and internal product teams to drive product enhancements. - Responsible for managing and writing company post-sales documentation. - Establish effective communication with customers, understand the...