Customer Service Representative I

Job description

City/State Charlottesville, VA Work Shift: First (Days) Overview: Sentara Martha Jefferson PJPV is currently seeking a full-time remote Customer Service Representative. Position Status : Full-time, Day Shift Position Location: This is a remote position; however, candidates must reside in the Charlottesville area. You must be able to travel on-site if you have connectivity issues. Standard Working Hours : Must be able to work between the hours of 8:00AM to 5:30PM The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Education: - High school diploma or equivalent Required Experience: Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leav...