Enabling Partner - Customer Engagement (Internal)

Job description

About Chorus Chorus is a WA-based organisation with close to 1000 team members and volunteers who support seniors, people on the mental health recovery journey, and those living with a disability. Our purpose is to enable people to live the life they choose at home and in the community. We’ve designed a structure that focuses less on management and hierarchy and more on the things that matter - relationships, customers, and communities! Our network of small local teams enables Chorus people to be more connected to each other and feel a sense of belonging. Customer Engagement Squad Purpose: Responsibilities of a member of the Customer Engagement Team: - o Central Phone Q’s and Voicemails daily. o Transferring of calls to locals o Hello@Chorus.org.au Inbox daily o Chorus Customer App (coming soon) o Physical Mail (If at Carlisle office) o Timely response to cancellation/suspension of services o Timely response for changes to scheduled services o Timely response of customer requesting extra (HM Windows/DA), (existing customers ONLY) o Timely response to locals advising of messages received from customers, when required for call back. o Accounts queries/questions and payment, follow up...