Client Care Coordinator (Part-Time)

Job description

Are you passionate about horses and delivering outstanding customer care?: Pool House Equine Hospital has been a trusted part of our community for many years, providing exceptional veterinary care and support to our equine clients. We’re proud of our fantastic facilities — but our biggest strength is our people.We are looking for a friendly and approachable Customer Care Coordinator to work with us on a part-time basis. About the role: This is a part-time permanent role working 20 hours per week. The shifts will be from Monday–Friday 1:30pm–5:30pm, plus Saturdays 9:00am–12:00pm on a shared rota. - Your key responsibilities will include booking equine clients and hospital consultations/investigations, taking payments and resolving account queries, managing calls, emails, and in-person enquiries, organising diaries and coordinating with vets, nurses, and support staff and carrying out general administrative duties and following practice protocols. Our ideal candidate: - Equine experience is essential; veterinary experience is an advantage*Confident communicator with excellent customer service skills*Strong organizational and problem-solving abilities*Proficient in Microsoft Office an...