UKG Support Analyst - Accruals

Job description

Job Title UKG Support Analyst - Accruals Job Description Summary: Job Description: UKG Support Analyst – Accruals Configuration & Support Location: Remote-USA: Employment Type: Full-Time: Job Description Summary: The UKG Support Analyst will focus on configuring and maintaining calculated accruals within the UKG Pro Workforce Management (WFM) application and providing ongoing business-as-usual (BAU) support. This analyst-level role requires strong expertise in UKG configuration, particularly the Calculated Accruals module, and the ability to work independently on support tickets and new configuration requests. Role Purpose: Ensure accurate Accruals configuration and timely resolution of support tickets related to timekeeping and accruals. Collaborate with HR, Payroll, and IT teams to maintain compliance and optimize system functionality. Job Description: - Configure and maintain PTO accrual rules, Time Off Requests and related settings in UKG Pro WFM. - Build new configurations for various calculated accrual policies and ensure alignment with organizational requirements. - Manage and resolve BAU support tickets within defined SLAs, including troubleshooting and root cause analysis....