Receptionist

Job description

As a Receptionist, you will play a vital role in maximising patient appointments, managing the appointment book, and ensuring every patient experience is professional and welcoming. You will work closely with the Practice Manager and Dentist in Charge, contributing to a collaborative and efficient team environment. Key Responsibilities Customer Service: Provide courteous, prompt and accurate responses to all enquiries Answer incoming calls within KPI targets and actively manage call queues Deliver high‑quality service to members, patients and staff Appointment & Diary Management: Maximise patient appointments and minimise gaps in the schedule Create, reschedule and cancel appointments as required Conduct follow‑up calls for recalls and cancellations within KPIs Process daily SMS confirmations and confirm appointments by phone where required Monitor and respond to the appointment mailbox within 4 working hours Front Desk & Accounts: Greet and arrive patients, including emergency patients Maintain a clean and tidy reception area Collect medical history forms in line with requirements Raise patient accounts, process benefit claims and receipt gap payments Ensure patients are correctly...