Legal Complaints Specialist

Job description

About Team You’ll be part of a collaborative and fast-evolving Customer Care function, working closely with Legal, Risk, and Operations teams to ensure fair and compliant customer outcomes. We operate in a highly regulated environment, where precision, accountability, and continuous improvement are key to delivering trusted financial services. This role is based in Praha 4, Czech Republic, with responsibility for the end-to-end management of legal complaints within the Czech market Here’s how you’ll put your skills into action: Legal Case Management: Take full ownership of legal complaints, ensuring each case is accurately assessed, documented, and resolved in line with Czech regulatory requirements and internal standards—minimizing risk and ensuring audit-ready processes. Compliance & Risk Management: Apply your understanding of legal frameworks to identify, assess, and mitigate regulatory and reputational risks, ensuring all activities align with company policies and external obligations. Problem Resolution: Navigate complex and sensitive customer cases, making sound, well-reasoned decisions that balance legal requirements with fair customer outcomes. Documentation & Reporting: M...