Customer Support Specialist

Job description

Are you a tech-savvy problem solver with a passion for making customers happy? Do you want to be part of influencing the wellbeing of millions of employees around the world with the help of mobile technology? If yes, you might be a great fit for our fast-growing company. Read more below and apply to join Epassi!: Epassi is growing and we are looking for a Customer Support Specialist to Vaasa (Finland). We work in a hybrid model, 3 days a week at the office.: In this role you’ll be the face of the company interacting with our important stakeholders – end-users, clients and partners.: As a Customer Support Specialist you will: - resolve customer support cases through phone and email efficiently and politely offering best-in-class service - guide our stakeholders from a technical and product perspective through the user-journey - liaise with colleagues and other teams to find the best solutions - identify recurring issues and feedback to be escalated for product development - keep yourself up to date with new and changing features of the product Why you should join Epassi: - We are a fast-growing tech company; you will have a chance to impact many meaningful things and grow together w...