Contact Center Chat Representative - Remote (Baton Rouge, LA)

Job description

The role of the Remote Online Chat Representative is responsible for serving our members' needs through all channels, including chat, messaging, email, and even by phone. They are a one-stop shop for providing resolution on various topics such as debit cards, disputes, deposits posting, NSF fees, transfers, and so much more. They are responsible for cross-selling Pelican products and services and opening and closing deposit accounts of all types. The ideal candidate must have excellent grammar and writing skills and be comfortable in a sales environment! A DAY IN THE LIFE OF A REMOTE ONLINE CHAT REPRESENTATIVE INCLUDES: - Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. - Providing support to ensure online membership applications are completed and submitted within a timely manner. - Effectively discussing member’s needs on financial matters through multiple remote technology secured/unsecured access channels. - Acting as a subject matter expert for all online products and services including, but not limited to: Online Ba...