Technology Operations Technician

Job description

What you'll bring to the team Technology Operations Technician Location: Thorpe Park: Hours: 40 hours per week Mon - Sun Contract: Permanent - Salaried: The Technology Operations Technician is responsible for providing first-class technology service delivery, ensuring operational continuity and resolving technical issues across their assigned area. Reporting to the Technology Operations Manager, the Technician acts as the first point of contact for technical support, manages service requests, and contributes to the successful implementation of IT projects. This role requires strong technical expertise, excellent problem solving skills, and a commitment to delivering exceptional customer service. This role will be focused on supporting the needs of Thorpe Park and will require the right person to be based onsite. Responsibilities: - Respond to and resolve technical incidents and service requests within agreed service levels. - Escalate complex issues to the Technology Operations Manager or appropriate central technology teams, ensuring timely resolution. Be a point of escalation for more complex issues for Technology Operations Technicians. - Proactively monitor IT systems and servi...