CRISIS CALL CENTER PART-TIME WEEKEND DAY SUPERVISOR

Job description

Description Title: Crisis Call Center Part Time Weekend Supervisor Reports to: CCC Program Manager: Job Objectives: Under the direction of the Crisis Call Center Program Manager, assist with the oversight of the Crisis Call Center Counselors during their assigned weekend shifts. Part-Time Weekend Day Supervisor provides direct administrative supervision to Crisis Call Center counselors and is responsible for overseeing the delivery of Text4Teens services during the weekend. Perform duties while actively promoting an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange. Responsibilities: · Provide administrative, and technical supervision to individuals answering the calls or texts (i.e. clinical counselor, counselor, per diem, and volunteers/interns). Provide coaching where necessary, identify areas of improvement, and make recommendations for remediation in consultation with Crisis Call Center Program Manager. · Provide supervision with staff counselors including monthly supervisions and annual reviews. · Provide coaching where necessary, identify areas of improvement, and make recommendations for remediation in consultation with Crisis Call Center Program M...