Usher - (Pine Knob)

Job description

Amaze, Inspire, Unite Job Summary: To be an ambassador of Ilitch Sports + Entertainment by providing first class customer service to every single guest. Key Responsibilities: - Welcome and warmly greet our guests and assist them with finding their seat as well as with any question or need they may have during their visit. - Responsible for monitoring crowd behavior and taking steps to ensure that each guest may enjoy the event without disruption from others. - Be the first responder to all issues in the seating area, summoning for assistance when necessary. - Keep seating area safe and organized ensuring all guests are in the proper seat and area is free from messes and hazards. - Scan tickets as guests enter the venue and ensure that no guest is granted admittance without a valid ticket. - Guard doors and stairways ensuring guests stay in the proper areas. - Engage guests at every opportunity, taking the time to recognize regulars by name when appropriate. - Be available to work at least 50% of all ticketed events. - Learn the seating, layout, and policies and procedures of each of our venues. - Be able to critically think and problem solve. Minimum Knowledge, Skills and Abilities...