Employee Customer Success Manager - Go-to-Market Enablement Lead

Job description

Join our dynamic Employee Success team as the Go-to-Market (GTM) Enablement & Adoption Lead and play a pivotal role in orchestrating and executing cross-functional GTM strategies to drive product adoption, engagement, and measurable impact across the organization. You will lead the development and optimization of enablement and adoption frameworks, partner with key stakeholders, and ensure our products and experiences resonate with employees—delivering exceptional value and supporting our mission to make work better for everyone at JPMorganChase. Job Responsibilities: Utilize and maintain enablement assets and tools to support rollout and adoption - Develop and implement GTM enablement and adoption strategies to drive product engagement, expansion, and retention, ensuring employees are informed, prepared, and empowered to adopt new solutions - Lead the orchestration of cross-functional GTM initiatives, collaborating with Product, HR, Change, Marketing, Communications, and Analytics teams to deliver coordinated launch plans and integrated employee experiences - Partner across teams to gather employee insights, market trends, and feedback, translating them into actionable recommendat...