Senior Director of Customer Experience and Operations - Association Banking

Job description

Job Title: Senior Director of Customer Experience and Operations - Association Banking Location: AZ - Chandler 3075 What you'll do: The Senior Director of Customer Experience and Operations is a senior leader responsible for building a high performing operations organization that delivers exceptional client experience, scalable process efficiency, and robust risk & compliance outcomes for HOA / Community Association / Realtor-Broker and other related client types in one of Western Alliance Banks’ crown jewel line of business. You will set the strategy with the heads of Sales and Product, lead cross functional execution, and develop leaders who manage front line teams that support onboarding, relationship banking support, contact center, treasury & payments (ACH, wires, positive pay, lockbox), exception processing, and back office controls. Your mandate is to deliver material improvements in client satisfaction and grow capacity faster than volume, modernize processes and tooling, and deliver measurable productivity, quality, and risk posture. The Alliance Association Banking division of Western Alliance Bank is the largest HOA banking program in the country with a 21.5% 5-year CAGR...