Carrier and Billing Analyst

Job description

At Vantage Unified Communications, we deliver hosted communications services designed to help organizations communicate more effectively. We’re looking for a Carrier and Billing Analyst who will play a key role in processing carrier and customer purchase orders, supporting new implementations, expansions, repairs, and terminations. In this role, you’ll ensure billing accuracy, manage carrier relationships, and provide operational support that directly impacts customer experience and revenue integrity. What You’ll Do: Manage Carrier Services (~20 hrs/week, Primary) Impact: Ensure seamless carrier operations and minimize disruptions to customer communications. Oversee Billing Operations (~15 hrs/week, Primary) Impact: Guarantee billing accuracy, reduce disputes, and support consistent revenue flow. Support Customer Care (~5 hrs/week, Secondary) Impact: Provide responsive support that complements Tier 1 efforts, enhancing overall customer satisfaction. - Process adds, removes, and changes of domestic, toll-free, and international telephone numbers with upstream carriers. - Process and track inbound/outbound port requests and RESPORG requests. - Handle and resolve carrier disputes, esc...