Client Services Representative/MLA2

Job description

Site: North Shore Medical Center, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Monday through Friday: 8:30AM - 5:00PM: rotating every-fourth-weekend and holiday. Job Summary: -Follows proper telephone etiquette for answering incoming and outgoing telephone calls. -Answers all telephone calls in a timely manner. Identifies self by name and department when answering incoming telephone calls. Does not transfer telephone calls to another person or department without informing recipient of who is calling and the reason for the transfer. Informs the caller that they will be transferring the call to the appropriate person gives the caller the phone number and their name in case the call is disconnected. -Successfully answers all inquiries while prompt...