Specialist, Compliance & Operations

Job description

Position Summary The Specialist, Compliance & Operations ( 3-month Fixed Term Contract ) is an entry-level role responsible for monitoring, reporting and actioning social media concerns identified in relation to Pearson’s GQ and VTQ qualifications during the summer series of examinations. This role aligns with industry level titles such as Social Media Monitor. Each summer series a large volume of social media concerns arise . Such incidents typically relate to the sale of ‘fake question papers’ and past papers, however, have the potential to include the sharing of genuine confidential material from the current series. The UK Investigations team needs to move quickly to ensure that all social media concerns are promptly addressed so that any valid concerns can be escalated and invalid concerns are recorded appropriately. This will involve proactive discovery and monitoring of social media channels and groups, outside of core UK working hours, and communication with internal and external stakeholders. As the series progresses, the role has the potential to evolve to include support for the team’s core function of investigating centre and candidate malpractice. Key Role-Specific Deli...