Managed Services Account Manager (5120)

Job description

SMX’ State and Local Platforms and Data practice is seeking an Account Manager to lead our managed services team, acting as the primary liaison between our clients and technical delivery teams. In this pivotal role, you will drive client satisfaction, retention, and growth by understanding customer objectives, aligning our cloud and digital transformation solutions to their needs, and delivering exceptional service across diverse managed environments. You will be responsible for maintaining and expanding client relationships within the State & Local sector, supporting ongoing operations, and identifying new opportunities to enhance and broaden our managed services footprint. You’ll collaborate cross-functionally—with engineers, architects, and service teams—to ensure seamless delivery and high standards, positioning SMX as a trusted technology advisor for our clients. This is a hybrid position with up to 25-30% in person at customer and/or corporate facilities primarily in Columbia, SC. Essential Duties: - The Account Manager will provide effective leadership and bring extensive technical and managerial experience to all facets of leading the account with a focus on the State & Loc...