Service Delivery Manager – US Client Programs

Job description

Your mission We are looking for a Service delivery Manager to join us as soon as possible at our office in Miami . As an Service Delivery Manager, you will take responsibility for a customer service & sales project for one of our well-known clients, overseeing both operational and process-related aspects. You will lead up to 5 Team Leads , each managing up to 25 independently contracted agents who report directly to them. This role offers a unique opportunity to establish and lead a new sales team for one of our clients in the vacation rental industry. You will play a key role in building the team for an industry-leader from the ground up - shaping the strategy, defining processes, and driving performance to achieve ambitious growth targets. Working closely with senior leadership, you will have the chance to make a direct impact on yoummdays expansion into the U.S. market, while developing and motivating a high-performing team that delivers exceptional results. - Project Management & Account Management: You act as the primary point of contact for our clients, implement their specific requirements into our processes, and ensure high-quality execution in close coordination with your...