Account Relations Specialist

Job description

ABOUT THIS POSITION: The Account Relations Specialist position is responsible for positively influencing Waystar’s attrition rate by proactively identifying at risk clients, addressing cancellation/contract requests that are assigned and increasing usage of purchased products. WHAT YOU'LL DO: - Monthly analysis to proactively identify clients that may be attrition risks - Address all assigned cancellation tasks in an effort to salvage the business - Address all assigned contract issues in an effort to limit client disruption - Responsible for researching, identifying, and contacting clients that are underutilizing purchased products to promote awareness and increase usage - Proactive outreach calls to clients with declining claim / remit volume - Outreach calls to clients with impending renewal dates to ensure satisfaction - Outreach calls to clients that return less than favorable satisfaction surveys - Attend conferences and seminars when needed - Travel as required - Other duties as required WHAT YOU'LL NEED: - Bachelor Degree preferred - Extensive working knowledge of Medical Billing / Healthcare EDI ABOUT WAYSTAR: Through a smart platform and better experience, Waystar helps p...