Project Manager
Citizens · US
This role is responsible for planning, coordinating, and executing branch‑based hardware initiatives across the retail network.
Job description
This role is responsible for planning, coordinating, and executing branch‑based hardware initiatives across the retail network. This role leads end‑to‑end delivery for hardware deployments and refreshes, including end‑of‑life (EOL) replacements, contract‑driven upgrades, and issue triage related to branch hardware performance. The Project Manager partners closely with Technology, Operations, Vendors, and Branch stakeholders to ensure hardware solutions are delivered on time, within scope, and with minimal disruption to colleague and customer experience. This role requires strong execution discipline, vendor and contract coordination, and the ability to triage and prioritize hardware issues in a fast‑paced, multi‑site environment. Key Responsibilities: Branch Hardware Deployment & Lifecycle Management - Lead end‑to‑end project management for branch hardware initiatives, including EOL replacements, refresh cycles, and new hardware deployments (e.g., teller equipment, printers, network‑adjacent devices, peripherals). - Develop and manage project plans, timelines, milestones, risks, and dependencies across multiple concurrent branch initiatives. - Coordinate deployment schedules to ali...