PATIENT HOST HOSTESS

Job description

Job Summary/Overall Objectives This position is responsible for both the front and back of the house meal service processes to include menu selection, meal ticket processing, ADT’s, and tray delivery and collection while using excellent customer service skills. This position is a direct line of communication to nursing and family members. Essential Job Functions: Competency and Experience [Knowledge, Skills and Abilities] - Patient Services (Front of the House) - Introduces the menu process via the menu platform - Uses the spoken menu guidelines to obtain menu selections electronically - Navigates patient profile and adheres to diet order guidelines, fluid restrictions, and preferences - Utilizes family and nursing when appropriate - Calls patients in isolation rooms as able - Delivers and collects trays at meal service; helps with tray set up as appropriate - Delivers TF’s to units - Orders and delivers floor stock to patient units. - Supports patient satisfaction initiatives - Patient Services (Back of the House) - Answers phones and handles call requests or issues; notifies supervisor if needed - Processes meal tickets for meal service - Prints tally reports for meal service - P...