Lock Desk Specialist

Job description

POSITION OVERVIEW: The Lock Desk Specialist supports the daily operations of the Lock Desk by accurately pricing loans, managing lock changes, and ensuring compliance with company policies. This role requires strong mathematical skills, proficiency in Microsoft Excel, effective communication, and the ability to multitask in a fast-paced environment, reporting to the Pricing and Product Manager in Capital Markets within Secondary Marketing. ESSENTIAL DUTIES and RESPONSIBILITIES, include the following responsibilities, but not limited to: - Support the daily operational flow of the Lock Desk and ensure that locks received from clients are priced accurately, meet program guidelines, and follow company-defined policies and procedures. - Coordinate change requests on existing rate locks including (but not limited to) loan parameter changes, lock extensions, relocks, and rate renegotiations. - Respond to all email and phone inquiries within required turn times. - Participate in other projects including (but not limited to) improvement and development of pricing system methodologies. - Maintain a series of pipeline reports for upper management. - Support other positions in Secondary Marke...