Social Media Analytics and Operations Manager

Job description

Are you passionate about turning social media data into meaningful business impact? Do you enjoy building scalable systems, streamlining operations, and enabling teams to perform at their best? Phonak is looking for a Social Media Analytics & Operations Manager to strengthen the performance intelligence and operational backbone of our global social media ecosystem. As Social Media Analytics & Operations Manager, you will be responsible for ensuring Phonak’s global social media channels are efficient, scalable, compliant, and delivering measurable value . You will transform data into actionable insights, standardize tools and workflows, and empower markets to execute best‑in‑class social strategies. Responsibilities: Analytics & Insights - Own and evolve Phonak’s global social media measurement framework , KPIs, and benchmarks aligned with business objectives - Develop and maintain dashboards and reporting solutions across paid, organic, influencer, and advocacy activities - Analyze performance trends and deliver clear, actionable recommendations to improve reach, engagement, and conversion - Track ROI of campaigns and always‑on social activity - Conduct audience, content, and compe...