Collections Team Lead - Dutch market

Job description

At Qred, were building the bank for small businesses. Since launching 10 years ago, weve grown from startup to profitable fintech scale-up, now generating over 1 billion SEK in annual revenue and supporting 50,000+ entrepreneurs across Northern Europe. We combine smart technology, real data, and human judgment to make financing simple, fast, and fair. With bold growth plans and strong momentum across multiple markets, were now looking for a Collection Team Lead for the next phase of growth. About the Role As Collection Team Lead for our Dutch and Belgian market, youll be the guardian of our balance sheet and the champion of our customers. Were looking for someone to bridge the gap between hard numbers and human service, ensuring our collections process doesnt just work, it scales with heart. Key responsibilities Define and execute the collections strategy for the Dutch and Belgian market, providing monthly and quarterly credit loss forecasts and actionable performance reports. Lead and mentor a team of specialists, focusing on professional development, competence mapping, and high-performance coaching. Optimize operational efficiency by managing CRM task allocation and identifying...