Supervisor, Growth and Development

Job description

Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com . Responsibilities: - Supervise and oversee daily operations of the Growth & Development team to meet department goals and SLAs. - Coach, mentor, and provide ongoing feedback to team members to support skill development, performance improvement, and career growth. - Monitor workflow and assign tasks based on team capacity and priorities. - Serve as the primary escalation point for complex inquiries, resolving issues promptly and professionally. - Analyze performance metrics and prepare reports to track progress, identify trends, and recommend improvements. - Collaborate with cross-functional teams (Sales, Marketing, Training, and Operations) to support business growth initiatives. - Ensure consistent application of company policies, processes, and procedures across the team. - Assist in developing and implementing training programs and process documentation to...