Billing Dispute Manager

Job description

Your role: - Work cross functionally with teams responsible for resolving open disputes. - Lead weekly cross functional dispute conversations. - Ensure disputes are resolved within internal SLA deadlines. - Identify, track, and analyze root cause of billing errors. - Identify opportunities for improvement and work cross-functionally to implement changes to prevent future disputes - Act as the primary point of contact for escalated disputes that may be more complex in nature and require deeper research and resolution. - Analyzes and researches complex or escalated accounts to determine root cause of open receivables and determine and execute the best approach for rebilling and timely and accurate resolution. - Provide excellent & considerate customer service to external and internal customers - Other duties as assigned by supervisor. What you’ll need: - 8+ years of billing, accounts receivable, and order-to-cash operations. - Previous dispute resolution experience within the data center / REIT industry. - Identify, track, and analyze root cause of billing errors. - Highly proficient with Microsoft Office including Outlook, Word, and Excel and comfortable with large volume data - Exp...