Desktop Support Analyst

Job description

Company Description About Us: The racing world is not just exciting; it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the centre of this world, with more than 24,000 people choosing to join us in our mission to forge a sustainable future for racing in WA. As the Principal Racing Authority for thoroughbred, harness, and greyhound racing in Western Australia, RWWA also operates the TAB, with over 300 off-course retail outlets, a call centre, and a growing online presence. Job Description: About the role: We are seeking a Desktop Support Analyst to provide end-to-end endpoint and workplace technology support across RWWA’s corporate and retail environments. This is a hands-on, customer-facing role responsible for device lifecycle management, identity and access administration and ensuring reliable and secure IT services for staff. Other key responsibilities include: - Provide Level 1 and 2 support for hardware, operating systems and software - Provision, configure and manage endpoint devices across their lifecycle - Support collaboration tools including telephony, video conferencing and meeting rooms - Administer user accounts, access...