Senior Applications Engineer

Job description

Introduction to the job A senior application engineer enables customer operations and technical node requirements through several activities such as: Application projects: understanding customer node requirements and defining node solutions. New product introduction: driving customer requirements into product development, and rollout and implement product deliveries. Sustaining support: analyzing and resolving complex customer on-product application issues and or escalations. Role and responsibilities: Escalation support: Drives service order closure from a technical perspective. New product / service development: Reviews non-CS PGP document (e.g. EPS, alpha-TPS, alpha-TAR) identifying possible issues in design and lack of testing coverage. Defines and drives impact of diagnostics requirements to product adoption and CS efficiency and influences product content as a result of it. Identifies new service opportunities. New product / service roll out Is responsible for the design and execution of beta test and roll out. As an NPI deliverable; creates and reviews knowledge sharing material for future reference. Node solution definition: Works independently within a single competence, a...