Representative II-Customer Service

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​ This role can sit in Madison, MS or Houston, TX SUMMARY: Under the supervision of the Supply Chain Manager, the Customer Service Representative II (CSR II) is accountable for establishing a strong customer relationship – based on trust and responsiveness. The CSR II will accurately process customer orders in an efficient manner to ensure customer demands are met and manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner. DUTIES AND RESPONSIBILITIES: May include, but are not limited to, the following: - Accept, enter and maintain orders in SAP. - Understand and executes all types of order processing, like Consignment, Stock Transfers, Standard Orders, and Free of Charge Orders - Understand and utilize each plant’s scheduling process - Develop system understanding and ease of use in Salesforce, DocuSign, TMS, Bourque, Workday, Concur, ADP, Nitro, Microsoft Office, The Training Exchange, and Global VMI...