Revenue Lifecycle Transformation Reporting Go Live Hypercare Intern

Job description

The RLT Hypercare Reporting Intern supports the go-live stabilization period by producing clear, accurate, and timely reporting on Hypercare activity—issues, trends, resolution progress, and reporting readiness. This role focuses on Power BI-supported dashboards, tracker hygiene, and daily/weekly summaries that help Hypercare leads and stakeholders make fast decisions while operations stabilize. RLT reporting is expected to evolve in phases post go-live, with ongoing refinement and interim needs as data quality and integrations stabilize. Interns will work closely with IT, functional SMEs, and the Change Network to help users navigate early challenges, follow defined support paths, and maintain momentum during go-live. - Purpose of Position - Position Relationships Internal: External: Hypercare Reporting & Dashboard Support (Power BI Desired) Tracker Hygiene, Data Quality, and Operational Metrics - Business Product Owners - IT SMEs - Change Network Champions - Enterprise solution partners Key Responsibilities: - Support development and updates of Hypercare dashboards and reporting views, including tracking progress and surfacing trends (e.g., recurring topics, aging items, function...