Senior Customer Success Manager

Job description

The Senior Customer Success Manager is responsible for the end-to-end success of a defined portfolio of enterprise customers. This role carries direct accountability for customer outcomes, including executive alignment, realized business value, platform adoption, renewal readiness, and expansion identification. Operating with extreme ownership, this leader brings structure to complex environments, drives measurable results, and orchestrates internal resources without requiring direction. We hire builders and owners–not coordinators. This is a leadership-caliber individual contributor role deployed against a limited number of accounts to enable deeper executive engagement and measurable customer outcomes. Role Scope: - Own a portfolio of approximately 8–10 strategic enterprise customers - Operate within a high-touch engagement model where depth of partnership is prioritized over volume - Engage regularly with CIO, CISO, and senior technology leadership - Directly influence renewal outcomes, expansion opportunities, and executive satisfaction - Support customers operating in complex, highly integrated environments - Identify material risk multiple quarters ahead of renewal cycles and...