Customer Resolution Agent

Job description

Management Level H: We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, we will achieve this through unwavering focus on our people, product, and clients. We service a range of clients in the UK, Europe and the United States providing lending platforms and analytics capabilities to both commercial and consumer-focused businesses across a range of asset classes including invoice discounting, retail finance, unsecured lending, SME funding and mortgages. Our Values Statement: We epitomise the values of being bold, insightful, energetic, and curious. Embracing calculated risks, thinking deeply, bringing enthusiasm, and constantly seeking knowledge. These values fuel our innovative spirit, drive our growth, and enable us to make a positive impact on our stakeholders. Role Summary: The Complaints Team has responsibility for dealing with FCA regulated, non -regulated, standard and complex complaints across a range of products. This includes responding to complaints in accordance with the regulatory timeframes mandated by the FCA. You will be responsible for the timely investigation, review and response of complaints. Wh...