PTOT Registration Representative - PT/OT Center - Ft. Wright J - Full Time - Days
The Christ Hospital Health Network · Fort Wright, Kentucky, US
The Registration Specialist is responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient...
Job description
The Registration Specialist is responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, completing/filing medical records, insurance verification, diagnosis coding, etc. The Registration Specialist is a highly visible position that is always responsible for creating a positive impression with patients and visitors. A Registration Specialist will be on duty during all hours of operation. 1. Customer Service: a. Make customer service a top priority and adhere to ExCELS values. b. Maintain confidentiality at all times. c. Provide phone coverage during all hours of operation. d. Answer incoming calls within 3 rings. Identify yourself and department. Allow caller to speak before asking to place them on hold. e. Eagerly provide assistance to others; voluntarily assist others when his/her own work is finished. f. Promote a pleasant and positive atmosphere. g. Listen to, identify and respond quickly and appropriately to c...