System Support Technician (Tier 2)

Job description

System Support Technician (Tier 2) Location: Albuquerque, New Mexico: Type: Full-Time: About Netsurit: Netsurit is a global Managed Services Provider (MSP) empowering clients to grow, innovate, and secure their businesses through technology. With teams across the US and South Africa, our mission is to support the Dreams of the Doers while delivering exceptional IT services and client experiences. We are looking for a highly organized, proactive, and detail-driven Account Executive Assistant to support our US Account Executive team. If you thrive in a fast-paced environment, excel at multitasking, and enjoy bringing structure and efficiency to teams this role is for you. Role Overview: Join a High-Performance IT Services Team We are looking for a customer-focused, technically strong System Support Technician (Tier 2) to join our growing IT support team in Albuquerque. This role is perfect for someone who enjoys solving problems, helping users, and growing into advanced technical work . You'll handle frontline support, triage tickets, and also work on escalations, network/server issues, security alerts, and deployments. You'll be a critical part of delivering an excellent end-user ex...