IT Service Desk Technician

Job description

About Forterra Forterra is a leading provider of autonomous systems for ground-based movement in the working world. Amongst some of the earliest innovators in the field of driverless technology, Forterra is focused on building systems that protect front-line soldiers and enable civilian workers in our industrial base. Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense, which harnesses the technology for asymmetric warfare in critical conditions. About the role: The Forterra Enterprise Services team seeks a highly skilled, customer‑focused IT Support Technician to join our growing team. This role requires strong technical depth across Linux, Windows, macOS, Microsoft 365, and SharePoint, along with the ability to troubleshoot independently and automate where possible. You’ll serve as a go‑to technical resource for escalated issues, contribute to system improvements, and help drive a best‑in‑class support experience. Ideal candidates bring experience from high‑performance environments such as major tech companies or fast‑growing startups. As our IT Support Technician, you will be responsible for handling support issues directly and delegati...