Customer Success Specialist

Job description

At LSEG, we provide first class financial information and world class analytics to analyse, compile and sort financial information, to allow our clients to take the right decision at the right time. Satisfaction is key for us. Our Customer Success Team is both product and workflow specialists and are of the utmost importance for our organization. You will oversee a portfolio of clients with the aim to ensure the full satisfaction of your users. Key Responsibilities: · Be an expert on your field(s) and advise clients on their respective workflows · Train users on the different tools of LSEG · Ensure client satisfaction during the whole Client LifeCycle · Contribute to the improvement of our tools and data by feeding back client needs and suggestions to our product team · Identify additional sales opportunities · Organize and coordinate our digital training offering · Develop and maintain tools and automation scripts using Excel VBA . · Build and optimize applications in Python and C++ · Support ongoing projects in data analysis, automation, and process improvement · Collaborate with team members to design efficient technical solutions · Document and present results in a clear and st...