Associate, Loyalty Experience Operations

Job description

Fanatics is seeking an Associate, Loyalty Experience Operations to support the execution and operational management of VIP and loyalty experiences across our ecosystem. This role sits within the Loyalty Reinvestment team and serves as a core operator behind our ticketing programs, hospitality activations, and partnership-driven experiences. The Associate will ensure events, ticket distributions, and related assets are executed with precision, accountability, and consistency at scale. This position is ideal for someone highly organized, systems-minded, process-oriented, and who thrives on building structure, maintaining data integrity, and ensuring premium experiences are delivered flawlessly. You will work cross-functionally with VIP Hosting, Partnerships, Marketing, Finance, and Operations to maintain visibility across assets and events, ensuring seamless customer experiences and disciplined operational execution. Responsibilities: Ticketing & Asset Operations: - Serve as system operator for TicketManager and related tracking platforms, including event creation, ticket block setup, customer data management, troubleshooting, and reporting - Own the operational process for ticket di...