Customer Service Officer

Job description

Company Description At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts. Job Description: Position Overview: The Customer Service Officer is responsible for managing customer interactions, resolving inquiries, and ensuring a high level of customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, or in person - Provide accurate information about products, services, or promotions - Resolve customer concerns or escalate issues when necessary - Maintain records of customer interactions and updates - Support customer retention and satisfaction initiatives Qualifications: - Strong verbal and written communication skills - Customer-focused mindset and problem-solving abilities - Ability to remain professional under pressure - Basic computer and data entry skills - Organizational and multitasking abilities - Team-oriented and reliable - Previous customer service experience is a plus but not required Additional Information: - Competitive salary ($49,000 –...