Head of Customer Experience

Job description

About us Ankorstore exists to help independent brands and retailers thrive by making wholesale simpler, faster, and more profitable. We’re building the infrastructure that powers modern wholesale for brands — from getting discovered by the right retailers to ordering, logistics, and financing — so both sides can work together on better, more sustainable terms. At Ankorstore, we believe local independent retailers have a huge impact on the soul of the cities and villages we live in and we are convinced they can flourish if they are provided with great tools & great purchasing conditions. That is why we have built a network connecting the most authentic European brands to thousands of independent retailers. We are proud to serve every day these amazing entrepreneurs who are making our life enjoyable. About your role: As Head of Customer Experience at Ankorstore, you will be a key member of our Executive Leadership Team (ELT), owning the full CX department and its strategic direction. You will lead a team of ~20 advisors organised in 2 teams under 2 Team Leaders, and will be supported by a CX Process & Tools Manager as a direct report. Your role sits at the intersection of operational...