Technical Product Support Representative - NYC

Job description

Description We are seeking a highly motivated and technically skilled Tier 1 Technical Product Support Representative to join our team based in the New York City Area. In this role, you will provide support for our complex products, ensuring a seamless experience for our customers. While you'll be part of a collaborative team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues. Strong organizational skills, professionalism, proactive problem-solving and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge. Responsibilities: - Provide Bright Data's customers with timely and accurate technical support, while handling high volume of technical customer inquiries, by phone and by email. - Independently understand and solve technical problems using internal documentation. - Clarify problem solutions to customers and provide them with the best workflows. - Interact with other departments to clarify issues and escalate them when required. Requirements: - Past experience in a similar role. - Basic programming knowledge of JavaScript and HTML (Python or other languages...