Account Manager -Middle Market - New England

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The Account Manager provides proactive account management and development of strong relationships, specifically by supporting the Account Executive for existing customers within the Middle Market segment. The Account Manager is the resident plan of benefits, account set-up, plan sponsor reporting, and operations expert. Job duties: - Identifies constituent-specific service issues, identifies solutions, and may lead resolution of issues working with other areas. - Provides constituents with Aetna policy, plan design, and benefit changes & network updates, including analysis of impact. - Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages. - May...